Introduction & Scope

Nu State Pty Ltd is committed to protecting your privacy in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all personal information we collect.

What Information We Collect

We may collect: name, email, phone, shipping address, billing address, payment information (via secure gateways), order history, device and browser data, and marketing preferences.

How We Use It

We use your data to:

• Process and deliver orders

• Communicate updates and offers (with consent)

• Improve our website and user experience

• Analyze trends, troubleshoot, and detect abuse or fraud

Disclosure to Third Parties

We do not sell or rent your personal information. We may share with trusted service providers (fulfilment, payment processors, analytics) under confidentiality.

Data Security

We use encryption and security protocols to protect your data. We restrict internal access to data on a need-to-know basis.

Cookies & Tracking

We use cookies, web beacons, and analytics to maintain sessions, track site performance, and personalize your experience. You may disable cookies but some site features may break.

Access, Correction & Deletion

You may request access, correction, or deletion of your personal information by emailing hq@nustate.com.au. We will respond within a reasonable time.

Retention

We retain your data as long as necessary to meet business and legal obligations (e.g. tax, accounting, warranty).

Cross-Border Disclosure

If you reside outside Australia or data is transferred overseas (e.g. cloud hosting), we will comply with APPs and ensure comparable protections.

Changes to Policy

We may update this policy. We will notify materially significant changes via email or site notice.

Contact

For privacy questions or complaints, contact hq@nustate.com.au